Viva Las Vegas! Humor at Work
Standing in line—I HATE standing in line. Customer service lines, grocery store lines, lines at the Post Office, and my all-time-least favorite—Security Check Point Lines—until today. Viva Las Vegas!
The Las Vegas Airport has taken a lesson from theme parks such as Disney Land and Six Flags, and now as you shuffle through security to get to your gate, you can be distracted—even entertained—albeit briefly, on monitors strategically placed along your path.
Imagine (subtle) instructions on how to go through the security check point via The Blue Man Group (with their electric message boards flashing: “You must be a ticketed passenger”), Monty Python (Absolutely no weapons, and that includes swords!), and a cast of characters from various shows on The Strip, all conveying messages on how to get through the security line quickly and efficiently.
LAS gets it. Whether it sales, customer service, business services, healthcare—humor works! You can inform people, and at the same time decrease their frustration, distract them from the fact that they’re being herded like cattle to the stockyards, relieve some anxiety, and even entertain them! And if this can be accomplished in a security check point line—think what you could accomplish in your line of work.
Los Angeles, D.C., Chicago—take note! Tally-ho!
